Delivery & Tracking
Delivery & Tracking
We use DPD who we have found to be the most reliable and cost-effective of all of the delivery service providers available. DPD is a next day service with the added bonus of having a PREDICT delivery service.
This allows you to receive a notification of where your parcel is and what time it is likely to be delivered to you. If you select this service (this option is an option on all products when you order) then you will get a notification of when your carousel-item has been despatched with a link to track its progress.
View the video below to find out about DPD's PREDICT delivery service...
Certain products on this website include free delivery as standard and this will be updated in your shopping cart once the items are added. In all cases when checking out, you will choose the delivery method or collection option.
Business & Residential Deliveries
We can despatch your items to business or residential addresses. Our standard turnaround is set by the website and shown when placing your order. Please specify a manned delivery address as our service with DPD is a 'signed for' service - bear this in mind when providing an address for delivery. If you are having something delivered and you are not in, then the predict service (if selected) will allow the option for you to have your parcels delivered to a neighbor or for DPD to put the delivery in a 'Safe Location' - these options become available to you when you receive your delivery notification.
View the video below to find out about Sunday deliveries
You are also given the option to update the delivery to a Sunday delivery if your parcel has been shipped on a Friday - This is a charged for service, if selected you will be re-directed to a payment page for DPD to cover the extra charge for a Sunday delivery. If you choose not to uprate to a Sunday delivery, then your parcels will follow the next working day (usually the Monday)
Northern Ireland, Southern Ireland, Europe
All orders shipped to Northern Ireland, Southern Ireland, remote parts of Scotland (this is classified by DPD as above Edinburgh) and have FREE Delivery* (*Export surcharge MAY apply - any surcharges will be applied in the checkout if applicable), however, your order will be subject to an extended lead time due to transport time. (see Remote Deliveries)
If you are looking for delivery to a country other than classed as the UK, we do not currently offer free delivery and your order will be subject to a delivery surcharge - this surcharge will be shown in the checkout. The surcharge is based on the country you are delivering to.
Delivery charges to remote areas are put on an extended delivery turn-around schedule and are NOT a next day service, please allow 2-3 days for any remote deliveries to be delivered. This will be in addition to your expected turnaround date given when you place your order.
If a parcel is late or is misdirected there is an infrastructure to track the parcel with your delivery notification - you should already be able to see exactly where your parcel is. In the unlikely event a member of DPD staff has made a mistake or not filled in the relevant paper work correctly then contact us and we can then look into this for you.
We will endeavor to help and assist you in every way possible in the case of missing or late delivery but some circumstances are simply out of our control.